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Call Center International (CCI) is a US-based inbound and outbound telemarketing and customer service company that allows companies to benefit from custom-designed call center solutions that are delivered in over 30 different languages. Whether the goal is to reach new market segments or to collect data from a specific demographic or language group, CCI is flexible in meeting client needs.
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The philosophy that CCI promotes is that cultural connections are key to establishing long-term company / customer relationships. Language, community understanding, and a personal touch all contribute to a first impression that is positive and familiar for potential customers. Real communication goes far beyond a sales pitch or scripted response and CCI makes sure that each call does exactly this.
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Clients have come to know that performance and professional standards are also part of what CCI offers through its highly-qualified team which is trained to use the latest call center equipment and management software. Whether the need is business to business, or direct to customer, CCI delivers solid results.
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In 2000, CCI owner/Director, Ramona Cean, co-founded NECC Telecom – a global telecommunications company. As a European immigrant to the U.S., she determined that selling long-distance telephone service to other immigrants would be a good place to start. What she discovered was a niche market and began to bring more nationalities to the company to sell services to their individual community. Customers valued the fact that someone was interested in their unique needs and could have important information explained to them in a way that they understood.
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Cean decided that if one company could profit so greatly from her network of culturally-sensitive agents, then other companies and industries could benefit too. In early 2007, she opened Call Center International, LLC to offer custom-designed call center solutions delivered in over 30 different languages.
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She has since mobilized a force of ethnic communities and languages in physical call centers and has developed a network of agents connected and managed by the call centers all around the world so that she can meet any company’s needs at any time in countries across the globe.
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Customization
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Flexible, custom-built solutions instead of a one-size-fits-all approach.
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Allows you to choose what to outsource and what to retain in-house.
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Choose from a variety of products/services, such as automation or messages, to cut your costs when necessary.
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Languages
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Go beyond English and Spanish and reach more customers and markets.
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Speak the languages your customers speak.
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Retain customers by explaining difficult concepts and ease the decision-making process.
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Cultural Understanding
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Don’t just outsource your workforce to some remote foreign destination, get a cultural connection that fits your target audience.
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Get highly-trained, multi-lingual agents who are able to explain your product or service in a way that the customer understands.
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Get an accent when you want an accent. Don’t get an accent when you don’t want an accent.
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Quality
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Agents are provided with continuous training for new products/campaigns instead of using repetitive scripts.
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Performance of agents is rewarded and quality control is a company priority.
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State-of-the-art call center equipment and management software which is globally networked.
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Click on the icon to learn more!
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