By responding to customer calls promptly, no matter how busy the phone lines get, CCI can turn any promotion into a successful inbound telemarketing campaign. Whether you are anticipating 1,000 calls or 250,000; whether you are running a local spot, a national campaign, or even an international one, we are standing by to capture each order, donation or pledge. Using our web-based or customized order entry software, our agents quickly and accurately enter all the information needed to turn each request into a successful sale and maximize results. Our agents are also very experienced in cross selling and up-selling.

Cross Selling

No matter what your offer is, there are always products or services that can complement it and add value to one’s purchase. Our agents are very experienced and trained to offer additional products, features, or services that will benefit not only the customer, but also your bottom line.

Up-selling

With this technique, agents will work to upgrade the customer to a more expensive version of the same product, an upgrade to the product, additional accessories, or additional services. This is an excellent way to sell more to someone that is already a customer or soon to be a customer.

Scenario 1

You have just developed a new program and planned a huge marketing campaign to promote it, increase awareness and attract new leads. It is a very comprehensive program and you are expecting over 10,000 calls from people inquiring about the program. Can you handle the expected amount of calls with your current staff? Are you willing to take the chance of losing precious prospects because of the call waiting time? If you answered “No” to any of the previous questions, we have a solution for you.

CCI can become your customer consultation center for product information inquiries. Our agents are highly motivated, well trained, and enthusiastic. Your customers will love to hear from them. Regardless of the industry or the need, regardless of geographical boundaries, and beyond the language barriers, CCI will deliver professional help and transform the inquiry into a happy customer.

Scenario 2

Your new catalog was just printed and you expect over 10,000 requests from customers eager to get it as soon as possible. Can you handle the expected amount of calls with your current staff? Are you willing to take the chance of losing precious business because of the call waiting time? If you answered “No” to any of the previous questions, we have a solution for you.

CCI can perform the fulfillment functions for you. Whether your customers request catalogues, brochures, trade magazines, or just some samples, we can do it for you. You need assistance with mailing them out? We can do that too. We offer different levels of assistance to help you grow your business in the most cost-effective ways.

Catalog order processing takes time and money. Regardless of your industry or need, despite geographical boundaries, and beyond language barriers, we can free you up from this time-consuming task so that you can focus on how to increase your business.

CCI can enter orders directly into your existing web forms so you can receive them in real time, ready for fulfillment. If you don't have one yet, we can even design and implement one for you.

CCI offers a diverse array of credit card processing solutions to fit your unique needs. We can transfer the money directly into your account, using a secure bank routing number, which frees your staff from administrative duties and give them more time to attract new customers.

From adding members to your organization to loan and credit card applications, CCI can offer a variety of services and solutions for your business. Regardless of your industry or need, despite geographical boundaries, and beyond language barriers, our highly-trained agents are standing by to assist you and your customers when you need it.

We can assist with the following applications in a multitude of languages:

Loan Applications Credit Card Applications Enrollment Immigration Applications

Is your phone ringing off the hook? Are you losing business because of the long waiting time? You want your people to concentrate on doing what they know best, not to answer the phone and make appointments or register new customers. CCI wants to assist you with these tasks so that you can concentrate on your business core competencies, not on taking phone calls.

Regardless of your industry or need, despite geographical boundaries, and beyond language barriers, we can offer solutions that can increase your business efficiency and effectiveness and eventually your bottom line.

Can you use our services? These people can:

Massage Therapists Tanning Salons Nail Salons Medical Spas Golf Lessons Tennis Courts Athletic Courts Personal Training Tax Service Tutoring Photographers Classes/Seminars Staff Scheduling Room Scheduling Service Scheduling Pharmaceutical Reps Doctors Chiropractors Pet Groomers Fitness Trainers Day care Schools/Universities Counselors Professors Business Coaches Trade Shows Salons and Spas Tours Hair Salons Shipping/Receiving

There is so much involved in setting up a conference or event – especially if it is international! Why waste your time taking calls or answering e-mails? CCI can handle your conference or event registration call overflow needs so you can focus on the quality of the conference or event itself. Not only can we provide support during the day when your agents are busy, but we can provide after hours support when your staff leaves for the evening.

We can assist you with:

Phone or electronic registration Individual or group registration Payment processing Customer Service for the conference or event

You already have a very experienced sales team that has always provided excellent results. Why take your team away from what they know how to do best: sales? Let us determine your true sales prospects and qualify leads for your sales team. We can do the preliminary calls and transfer only the good leads to your sales force. We can also close lesser-value outbound telemarketing sales so your sales professionals are free to pursue the higher-value deals and build relationships with top buyers and prospects.

Having your own sales force can be very expensive and can take a tremendous amount of time and resources to maintain. CCI can take part or the entire burden away from you.

Our call center management applications are developed and maintained internally by highly-experienced professionals. This gives us the opportunity to customize these tools according to our clients’ needs. Features such as: predictive automatic dialing, recall management, online agenda, call list and database management, real time and statistical reporting are available to our clients to customize the amounts and types of information gathered about potential customers. We can also provide you with customized lists of prospects or run your existing list against the Do-Not-Call List (DNCL).

Whether your target is your neighborhood or the world, regardless of your industry or need, despite geographical boundaries, and beyond language barriers, CCI can help you succeed. All our agents are experienced sales people; most of them know a second language and are culturally sensitive.

Whether your target is your neighborhood or the world, regardless of your industry or need, despite geographical boundaries, and beyond language barriers, CCI can help you succeed.

Our agents are very experienced in selling and trained to cross sell and up-sell.

Cross Selling

No matter what your offer is, there are always products or services that can complement it and add value to one’s purchase. Our agents are very experienced and trained to offer additional products, features, or services that will benefit not only the customer, but also your bottom line.

Up-selling

With this technique, agents will work to upgrade the customer to a more expensive version of the same product, an upgrade to the product, additional accessories, or additional services. This is an excellent way to sell more to someone that is already a customer or soon to be a customer.

You spend lots of time and money on marketing and advertising to get subscriptions for your product or service, but many subscription renewals can be lost simply by not letting your customers know that renewal time has come.

You need someone who can handle your renewals for you. Our staff can remind your customers of expired subscriptions or upcoming renewals by phone or e-mail, regardless of the industry or the product, regardless of geographical boundaries, and beyond the language.

We realize that fulfilling catalog/brochure/literature requests can be overwhelming and keep your staff from doing other tasks, so whatever your needs, we have the solution.

You need to develop new products; implement new procedures; take care of your employees; advertise your products; inform existing customers about new promotions or services? You know that maintaining an accurate and updated database of customer information is the cornerstone to maintaining a close and profitable relationship with your customers, but do you have time to do it? Do you have the necessary resources to do it? A neglected database can put pressure on a company’s ability to transmit information, product and service updates, and new releases to existing customers.

We are able to call hundreds of your customers a day to verify, update or clean your database. We can even go beyond the language barriers and reach customers that do not speak English. This allows your company to work more efficiently and profitably by assuring that your database contains the most current customer information available.

There is so much involved in setting up a conference or event – especially if it is international! Why waste your time taking calls or answering e-mails? CCI can handle your conference or event registration call overflow needs so you can focus on the quality of the conference or event itself. Not only can we provide support during the day when your agents are busy, but we can provide after hours support when your staff leaves for the evening.

We can assist you with:

Phone or electronic registration Individual or group registration Payment processing Customer Service for the conference or event

CCI’s representatives have the analytical acumen required to create, maintain and update the accounts of your customers while maintaining an accurate and up-to-date database for your records. Audit documentation of results is entered and maintained for every action taken.

Regardless of your industry or need, despite geographical boundaries, and beyond language barriers, CCI will manage your customer accounts and keep you up to date on what your customers’ think and need.

Very often, especially when dealing internationally with a variety of customers; certain information like agreements, warranties, refund procedures require detailed explanation in a way that the customer can understand. Our customer service representatives have the cultural understanding and soft skills needed to take complex information and explain it in an easily-understandable way.

Show how global and customer-oriented your company is by taking advantage of our skilled staff.

Processing payments takes time, money and added security measures. Regardless of your industry or need, despite geographical boundaries, and beyond language barriers, we can free you up from this time-consuming task so that you can focus on managing your business.

CCI offers a diverse array of credit card and check processing solutions to fit your unique needs. We can transfer the money directly into your account, using a secure bank routing number, which frees your staff from administrative duties and gives them more time to attract new customers.

Complaint Resolution has been found to be the single most important key challenge to improving customer satisfaction. The absence of a complaint resolution process has been found to account for a minimum of 30% of a company’s operational cost. So by focusing on this issue you will get the best of both worlds – improved productivity and increased customer satisfaction.

CCI has an established infrastructure with staff who use proven processes and techniques to handle customer complaints. Our elite retention teams have the skills and savvy required to keep your customers and keep them happy. Their cultural understanding is a value-added service above and beyond what normal call centers can provide.

Retention can be one of the most challenging and demanding tasks for a company. Negotiating the line between retaining and alienating a customer can be difficult even for the most accomplished company representatives. CCI has a depth of experience in conducting retention programs that succeed. Our agents are trained to work through retention calls using proven techniques to quickly identify the best candidates for retention and concentrate their energy on those opportunities, while handling customer interactions in a courteous and expedient manner.

Companies typically lose between 20-40% of their customers annually. Because winning back a previous customer is easier and more cost effective than gaining a new customer, win-back programs are an excellent way to grow your customer base using a combination of sales and customer relationship management (CRM). Regardless of your industry or need, despite geographical boundaries, and beyond language barriers, CCI has experience with loss trend analysis, loyalty program design, and win-back implementation. We can put these into practice for you so that you can keep and bring back your customers.

Do you have your own Customer Service team but customers who speak another language? Let us bridge the communication gap for you. By simply dialing into an assigned number, you are able to bring a skilled customer service professional on the line who speaks the needed language. We will work with you to explain your needs to the customer and vice versa so that you can resolve your issues quickly and positively.

We are also able to go beyond language and use our cultural understanding to help in explaining differences of processes and procedures which can vary from country to country.

Expand your Help Desk to 24-7 operations with our technical support staff’s special combination of people skills and technical expertise. Use CCI for both pre- and post-sales technical support, product support, technical applications and support, network tech support, remote support, remote IT infrastructure management services, and more.

CCI incorporates skills-based routing whereby calls are routed though the ACD (automated call distribution) and IVR (interactive voice response) into our main contact center to an appropriately pre-determined group of agents or knowledge group which can handle customer queries. Our representatives can then respond through multiple channels such as call back, web, chat, text and e-mail in addition to voice. Depending on call center requirements, calls can be recorded, retrieved and played back as necessary.

Regardless of your industry or need, despite geographical boundaries, and beyond language barriers, CCI can provide you with quick and easy expert help from experienced technicians while guaranteeing fast response time.