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Automated Inbound and Outbound Telemarketing allows people to interact with your organization without the need for agent intervention. It is a quick and effective way to reach out to customers, buyers, prospects or members and generate highly profitable results by minimizing costs.
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Automated Telemarketing Services are based on Interactive Voice Response (IVR) technology. Inbound IVR enables callers to interact with a database to accomplish repetitive tasks, at the lowest possible price. Outbound IVR leaves short voice messages to drive inbound responses or simply announce an event, a change in a schedule, etc.
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Automated Telemarketing options can also be combined with interactive voice technology and live telemarketing representative services to provide your audience with a way to take immediate action, make an appointment or purchase a product.
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You already have an IVR and it works great. Your people have fewer calls to take and they have more time now to focus on more complicated issues. So why do you still feel like something is missing? Maybe because you feel that you are disconnected from a part of your audience/customer base; the part that does not speak English.
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CCI has the perfect solution to your problem. Not only can we translate your existing IVR, but we can also implement the changes for you. This will give you the peace of mind that everybody will now be well taken care of and at the same time, you eliminate an extra step while saving time and money.
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| Thank you for calling XYZ Company. If you know your party’s extension, please enter it now. |
| Va multumim ca ati apelat Compania XYZ. Daca stiti interiorul persoanei cautate, formati-l acum.
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| Спасибо за звонок в XYZ компанию. Если Вы знаете дополнительный номер, пожалуйста, введите его сейчас. |
| Dziekujemy za telefon do XYZ. Jezeli znasz numer wenetrzny prosze wybrac go teraz. |
| Cám ơn Quí khách đã gọi đến XYZ. Xin vui lòng bấm số ma'y nhánh Quí khách câ`n gọi. |
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Effective communication is crucial to the success of a business or organization. CCI allows for pre-recorded messages to be sent out instantly and eliminates the need for mail-outs or handouts which can cost a considerable amount of time and money.
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CCI puts full account management at your fingertips, enabling you to set up calling projects from your phone anytime, anywhere. And, it only takes minutes to set up your calling project -much quicker than any other notification method available!
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Schools and Universities
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CCI can be used to remind parents of school business and help reduce the cost of repeat mailings which may or may not make it home. Schools can also use CCI to communicate important notifications or changes to students by sending out calls to their cell phones for a fast turnaround time.
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Snow days or closings
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Schedule changes
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Homework reminders
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Bills/fees due reminders
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Announcements
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Event reminders
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Places of Worship
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Having the same information and being united in purpose makes places of worship more attentive to the needs of their members. CCI can help provide new ways to disseminate messages and enhance how faith communities stay involved and better interact with one another.
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Service cancellations or changes
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Prayer requests or calls to prayer
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Important announcements
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Communicate member emergencies or needs
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Spiritual affirmations or words of encouragement
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Non-profits, Clubs and Community Organizations
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The ease of recording a message and sending it out to hundreds or thousands of people instantly will surely keep community members up to date on the latest news while giving community leaders peace of mind, knowing that an important notification can be sent out with the press of a few buttons.
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Solicit donations
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Raise awareness of an upcoming event
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Remind donors of a fundraising event or outstanding pledge
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Promote your organization
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Provide a goodwill community reminder
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Businesses
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Effective corporate communication reduces costs and improves efficiency. By communicating your message to everyone at once, you decrease the potential for misinformation.
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After-hours notifications
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Schedule changes
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Employee Emergency Line
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Assist customers, clients, prospects and patients with finding your store or office with CCI’s IVR-enabled dealer/office locator service! We can capture where the caller is located through automatic number identification (ANI) or by having the IVR menu ask them. Then our system matches that information with yours and recites your address and business hours.
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Want to snatch and retain that customer or prospect? Offer callers the option of automatically being transferred to the nearest dealer or connect them to live agents if they need more information. CCI’s agents are trained to convert information calls into inbound telemarketing sales.
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So you have a promotion or an upcoming event; how do you let people know about it? Companies choose to promote a sale or an event in many ways, based on their products and marketing budgets. The standard promotion methods of magazine ads, radio and television ads and direct mailers are all great ways to promote an event, but their high expense can damage your ROI. E-mailing your clients can sometimes work, but advanced spam filters will limit the amount of people who see your e-mail.
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Automated calls will reach a higher percentage of your clients as they can hear the message live or on their voicemail. CCI can help you send out a promotional message the night before an event or weeks in advance, whenever it is best for you. Our low cost will give you the opportunity to send out several reminder and follow-up calls for much less than the cost of other promotional methods.
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Automated Inbound and Outbound Telemarketing is an excellent way to market your product or service for a low cost, to captivate your audience and continually remind them of your message.
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The cost of traditional marketing is increasing and companies need to be more creative in their ways to promote their brand. We offer you an alternative to printed media, direct mail or even to e-mail campaigns that are affected by advanced spam filters - an alternative that is not only cost effective, but also has fast turn-around time. We help you send out thousands of calls to reach your clients or prospects within a few minutes for a fraction of the cost.
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Your brand already has an image. Why not give it a voice? Through our technology we can help you achieve that goal. Develop an emotional bond with your clients by constantly keeping in touch with them. Keep them loyal to your brand by sending them important updates or reminders.
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